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Decryption issues

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I need a solution

A customer is sending an encrypted file and I can't get it decrypted. The first file had an extension of .csv.asc, the error I got was 3031:input does not contain PGP data. The customer sent a new file as .csv. This one gets error 3090:operation failed, ascii armor input incomplete. Is it their file or am I missing something?? I'm new at this so any help would be great.


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